Thursday, June 24, 2010
Making the Shift to the New Era of Online Business | Web 3.0 Anyone?
Wasn’t it just last year that we all got our arms around Web 2.0? This notion that the web could be interactive, collaborative and generally more interoperable went a long way toward powering the likes of Facebook, LinkedIn and Twitter.
We all jumped on the social media bandwagon with the excitement of a busload of sugar-jacked kindergarteners heading for the zoo until someone popped up and asked, “But how do I make money on that?” This sobering question brought it all back into perspective for us, removing the hype and helping to understand just how Web 2.0 can be leveraged to change the way we do business.
Web 3.0 is about Meaningful Information
Though definitions vary, Web 3.0 is often referred to as “Semantic Web.” As the name implies, the idea is to give “meaning” to the information that can be gleaned from the web. Google CEO Eric Schmidt defines it as “applications that are pieced together,” where apps are relatively small, device independent, fast and customizable, and the data is in the cloud.
How does Web 3.0 improve business?
The idea is to make it easier for computers to understand and interpret web-based data. Having machine-understandable “descriptions” of the data will aid search engines and therefore, all of us, in finding relevant, meaningful information that can be put to use for better searches, improved business intelligence and general data mash-ups.
Think of it like adding intelligence and personalization to your search. Now who wouldn’t want that?
Monday, April 13, 2009
New Company Blog
Monday, March 2, 2009
Parkinson's Law applied to Project Management
Optimism is a Strategy
"Optimism is a strategy for making a better future. Because unless you believe that the future can be better you are unlikely to step up and take responsibility for making it so. If you assume there is no hope, you guarantee there will be no hope. If you assume there is an instinct for freedom, there are opportunities to change things, there’s a chance you may contribute to making a better world. The choice is yours." - Noam Chomsky
My coach, Tony Mayo, shared this quote that made an impression on me when I read it but has become even more poigniant as our current economic catastrophe unfolds. Albeit easy to slip into Pollyanna territory, as is my typical wont, there is some validity to keeping a positive perspective as a guiding light through the pall of this financial chaos. I see it not as turning a blind eye toward reality but simply coloring in one's perspective, remaining focused and as a result getting through. We could choose to waste our time wringing our hands offering no effort to improve our results. However, with a collective optimistic focus, we spend our limited bandwidth creating a better future.
Tuesday, August 26, 2008
It's in the DNA..
Tuesday, August 12, 2008
Consulting Professionalism at BroadPoint
The following items provide guidance on how best to compose oneself within a host organization to successfully interpret needs, understand requirements and communicate solutions.
· Maintain a CONSERVATIVE DEMEANOR at all times. Temper behavior, avoid emotion, be personable (not personal) and maintain a positive attitude. This should be true of your personal dress code as well as your demeanor. Your professionalism is the only thing that should call attention to yourself.
· Understand the host organization’s NORMS but be FIRM. Know who is in charge and be familiar with the organizational hierarchy. Make certain that you know who is responsible for whom and for what function. Dress appropriately, always a step above the norms of the host organization and navigate around the political pitfalls within an organization (e.g. the lowest threshold for casual dress is a collared shirt, chinos and non-athletic, closed-toe shoes). Use your best judgment (and receive permission where necessary) with regard to making outside calls, using the Internet, receiving cell phone calls and checking for messages. Be sure to balance customer needs with BroadPoint needs and be firm on our requirements and project requirements.
· Show up PREPARED and know when you need help. Take the time to prepare for a customer visit especially if it is your first time with this customer (confirm, confirm, CONFIRM). Gather input from your manager and fellow consultants, and peruse the customer’s information in CRM and on applicable vendor/partner sites. Customers expect that we will “hit the ground running” since we are the experts and preparation time is often a billable activity. Additionally, know when you need to call in the backup assistance. Customers do not expect consultants to know everything; however, they do expect consultants to know when they do not know something - save them time and money by getting assistance when you need it. Your practice manager and consultant peers are your best place to start. Again, the key here is a results-oriented approach.
· See the problem through the CUSTOMER’S EYES. Try at all times to maintain your objectivity when assessing a customer’s problem. We all approach problems through the lens of past experience and stored knowledge which serves consultants well in finding solutions efficiently. Recognize this fact and strive to assess the problem with the clearest lens possible to avoid jumping to the wrong conclusion.
· Take in the BIG PICTURE and solve the true problem. Know how the customer will measure success by understanding the affects of the problem throughout the organization. Be sure that you are addressing the root issue and not a symptom of the problem by involving all affected parties in problem and solution determination.
· CLEARLY ARTICULATE your findings and requirements. This is your top priority. Consultants must communicate with customers, project managers and fellow consultants to ensure success. Communication does not always require formal documentation – though it is important to maintain a permanent record of your requests, instructions and recommendations for the customer (along with thorough time recording – see related section). Determine the importance of your message and its intended audience when determining your communication method. Always assume that the customer will require documentation of requirements, setup, status, solutions and maintenance, all billable activities (the customer’s Delivery Order and/or your project manager will guide with regard to the budget).
· MANAGE your customers’ EXPECTATIONS. Help customers to set achievable targets, goals and objectives. Remember, the customer views you as the expert. Maintain conservative estimates with plans to achieve beyond them. Take your lumps up front by quickly addressing difficult situations whenever possible (it will hurt more to wait since a problem rarely improves over time without intervention). Above all, be honest and protect your integrity and credibility. Involve your practice manager or project manager if you feel that you may be unable to manage the customer’s expectations effectively. Respect the customer’s budget making certain you properly manage expectations around the level of effort involved to address an issue.
· Ensure you follow up and OWN the problem. The customer should always know where he stands before you consider yourself finished. Do not assume that the customer is fully in synch with you. In his or her mind, you own the problem regardless of who ultimately provides the solution. Confirmation of work completion is critically important. Be clear about the amount of effort a resolution will required on your part and ensure that you have buy in from the customer before proceeding.
· Pay attention to the administrative tasks of your job. Be respectful of customer and fellow BroadPoint staff member’s needs by keeping on top of your email and voicemail messages (both cell phone and office voicemail). Plan for time to address customer support issues, BroadPoint administrative tasks and confirmation of future meetings. Consultants must adhere to the following standard administrative metrics:
- Respond to emergency customer requests within 2 business hours
- Respond to all internal and customer queries (email or voicemail) within 8 business hours (turn on your out-of-office assistant when out for a day or more, offering an alternative touch point and a sense of when you will be back online)
- Save all supporting documents to the repository within 24 hours
- Submit the prior week’s time and expenses by 8am on Mondays
- Confirm all your appointments within a 10 business day window
- Ensure your personal calendar contains all commitments within 60 day window
- Submit vacation requests at least 4 weeks prior to planned start date
Note: Steer clear of providing definitive accounting, audit or tax advice in order to reduce BroadPoint’s exposure to liability. Though we are all professionals in the customers’ eyes, customers should be counseled to seek the advice of industry professionals especially when it relates to IRS code or audit standards. Simply preface your comments in these areas with a “be sure to check with your accountants or attorneys…”